You have 15 Business Days days to return your purchase.
Mail returns to:
Returns at K'Dior Clothing
665 Secor RD, Hartsdale, New York 10530.
Returned items not received in their original state will be automatically returned to the customer. Items should be received within the 7 Business days of the date you received the item. Any more days after will be not be accepted and will be returned to you.
Please allow up to 7 business days after receiving your return to be completed. You will be notified via email at the email address listed on your account when your order was placed and will be refunded in the original form of payment. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Debit Cards typically takes 5-10 business days and Credit Cards could take 2-3 billing cycles for you to see a credit from our store.
Once the items are shipped out there's no refund available for the fee. The only time shipping fee can be refundable is if an order is cancelled and have not been shipped. Other than that shipping fee under no other circumstances that it can be refunded.
Defective or Wrong Merchandise
All items are fully inspected before shipped, however, should you receive a defective or wrong item; please contact us within 24 hours of receipt to be eligible for a return and a picture of the item if its defective to [email protected] along with your order number to receive a confirmation number to return your product.
Unclaimed Packages/Refusals/Loss Package
Please do not refuse any delivery. We advise you to accept it and return it yourself. Refused deliveries will incur the cost of the original delivery plus the return cost and you will be charged a restock fee if the item is to be returned to us. We are not responsible for packages lost by postal service, but we will do out best to help you locate your package.
Swimsuit & Bodysuits
If either of these products are refunded you will be charged for a 25% restock fee or have the option of having your product(s) being returned to you.
How To Make A Return
Please contact us at [email protected] with the subject title "Return" and Email Body stating the reason for your return, we will then forward you our return form to print and fill-out to be sent with your package. Further instructions will be given with your form attachment.